Welcome to MOTOZITE!

Term of Use

PLEASE READ THE FOLLOWING TERMS OF USE (“TOU”) CAREFULLY. EFFECTIVE DATE: 1ST SEPTEMBER 2025. BY ACCESSING OR USING OUR SITE AND OUR SERVICES, YOU HEREBY AGREE TO BE BOUND BY THE TERMS AND ALL TERMS INCORPORATED HEREIN BY REFERENCE. IT IS THE RESPONSIBILITY OF YOU, THE USER, CUSTOMER, OR PROSPECTIVE CUSTOMER TO READ THE TERMS AND CONDITIONS BEFORE PROCEEDING TO USE THIS SITE. IF YOU DO NOT EXPRESSLY AGREE TO ALL OF THE TERMS AND CONDITIONS, THEN PLEASE DO NOT ACCESS OR USE OUR SITE OR OUR SERVICES.

By continuing to use The Site, you also agree to our Privacy Policy and Cookie Policy , which explains how we collect, use, and protect your information.

The following Terms of Use Agreement (the "TOU") is a legally binding agreement that shall govern the relationship with our users and others who may interact or interface with Motozite, a website owned and operated by Purple Millet Private Limited (hereinafter referred to as the "Company" or "we" or "our" or "us"), having registered office at, HD-455, WeWork DLF Two Horizon Centre, 4th/5th Floor, DLF Phase 5, Sector-43, Golf Course Road, Gurugram, Haryana, India, 122002 and our subsidiaries and affiliates, in association with the use of the website, www.motozite.com (the "Site") and its Services, which shall be defined below.

For the purpose of these Terms of Use:

  • “Buyer(s)” means any individual or entity who uses The Site to browse, inquire about, or express interest in purchasing a vehicle
  • “Seller(s)” means any individual or entity who uses site to sell a vehicle, this will include dealer partner whose vehicles are listed on our site. Using The Site in any way means that you agree to all of these Terms, and these Terms will remain in effect while you use The Site. If you do not agree to all of the following, you may not use or access The Site or use our Services in any manner.
  • You represent and warrant that you are at least 18 years of age, or that you have obtained the consent of your parent or legal guardian to use The Site, and that such parent or guardian agrees to these Terms on your behalf. Commercial use of The Site or Services is not permitted without the express prior written authorization of the Company. If you’re agreeing to these Terms on behalf of an organization or entity, you represent and warrant that you are authorized to agree to these Terms on that organization or entity’s behalf and bind them to these Terms (in which case, the references to “you” and “your” throughout this document refer to that organization or entity).

    Accessing The Site

    The Site is a professional services website which has the following description:

    To help the users to discover and buy and sell new, demo or preowned vehicles through Dealer Partners or entities or individual Buyers and Sellers. “Dealer Partners” are those Dealerships that the we partner with and whose inventory is listed on The Site which provides description of a vehicle. The Site is a platform to connect the Buyers and Sellers of vehicles according to their needs and interests.

    Any and all visitors to our site shall be deemed as "Users" of the herein contained Services provided for the purpose of this TOU, where the term “Users” shall include customers, prospective customers, and all Buyers and Sellers of vehicles including those that might already have other contracts with the Company.

    The User acknowledges and agrees that the Services offered by the Company specifically, the facilitation of connections between Buyers and Sellers of vehicles are provided through The Site and may also be accessible via mobile applications. Such applications, which may be made available through social media platforms, third-party sites, or as downloadable programs, are the exclusive property of the Company

    The User further understands and agrees that, apart from the core Services of connecting Buyers and Sellers of vehicles, all other services (including but not limited to financing, insurance, extended warranties, and inspection) are provided by independent third parties. The Company makes no representations and assumes no responsibility or liability for the delivery, quality, legality, or outcome of such third-party services.

    “Services” means the facility provided by the Company to connect Buyers and Sellers of new, demo, and preowned vehicles, either through its Dealer Partner network or directly between individual Buyers and Sellers, including entities. It includes, but is not limited to, access to vehicle listings, discovery, inquiry submission, lead exchange, and communications between Users.

    At its discretion, the Company may offer additional website services and/or products, or update, modify or revise any current content and Services, and this Agreement shall apply to any and all additional Services and/or products and any and all updated, modified or revised Services unless otherwise stipulated. The Company does hereby reserve the right to cancel and cease offering any of the aforementioned Services and/or products. You, as the end user, acknowledge, accept and agree that the Company shall not be held liable for any such updates, modifications, revisions, suspensions or discontinuance of any of our Services and/or products. Should you not agree to the updated, revised or modified terms, you must stop using the provided Services forthwith

    Furthermore, the User understands, acknowledges and agrees that the Services offered shall be provided "AS IS" and as such the Company shall not assume any responsibility or obligation for the timeliness, missed delivery, deletion and/or any failure to store user content, communication or personalization settings.

    You may be required to verify your mobile number through a one-time password (OTP) in order to use specific features on The Site. OTP-based verification shall serve as your authentication mechanism

    The process
    for accessing Services
    involves.

    • Entering your mobile number on The Site;
    • Receiving an OTP on your mobile number;
    • Entering the correct OTP to complete verification and proceed.

    No password or permanent login credentials are required. The authentication shall be valid for that session or as otherwise specified.

    Once you visit the website, you may select the ‘sellcar’ option and register by providing us with your name, phone number and a few details of the vehicle, like Brand, model, registration year and Email. You may choose to share your email, expected price and vehicle pictures at this stage or after we get in touch with you. Once we have received a few details like PAN Card, and the Registration Certificate, Insurance Certificate and ‘Pollution Under Control’ Certificate, Motozite will connect you to the Buyer. Thereafter the entire process of test drive, vehicle inspection, payment, transfer of Registration Certificate (ownership transfer) and any other transaction related formalities related to selling a car shall be between you, the user and the Buyer.

    You agree to provide accurate, complete, and up-to-date contact information. Any access through OTP shall be presumed to be authorized by you. The Company shall not be liable for any loss, damage, or liability arising from unauthorized OTP-based access to The Site or data. If you suspect misuse or unauthorized access, you must notify us immediately.

    You agree that you will only use The Site for your own personal or organizational use, and not on behalf of or for the benefit of any third party. You may not transfer your access to anyone else without our prior written permission.

    You may not provide a mobile number that you don’t have the right to use, or another person’s number with the intent to impersonate that person. The Company reserves the right to refuse access or cancel any session at its discretion. The Company reserves the right to share your name and vehicle interest publicly on The Site.

    Using the Motozite
    Platform and
    Services

    As a User, you have the option of browsing The Site or accessing certain features after OTP-based verification. Users may be Buyers or Sellers of vehicles, or both. Please note that access to certain Services will be granted automatically upon successful OTP verification in the following cases:

    1. When you express interest on a demo, pre-owned or new car listed on www.motozite.com
    2. When you use contact us form, or request call back form
    3. When you use sell car form to provide details of your car that you wish to sell
    4. Any other page on www.motozite.com where you are required to provide your contact number

    By entering the correct OTP sent to your mobile number, you consent to the creation of a temporary access session and agree to Site’s Terms of Use and Privacy Policy.

    Alternatively, the Services may also be accessed through the WhatsApp icon provided on The Site, via email, or through our social media pages, as applicable. These Terms of Use shall apply equally in all such cases, and our representatives may contact you accordingly.

    Use of Personal
    Information and
    Promotional Communications

    By providing your contact information and expressing interest in any vehicle or Services on The Site, you explicitly consent to The Site collecting, processing, and sharing your relevant personal data (such as name, mobile number, email ID, and vehicle interest) with our trusted Dealer Partners, Buyers, Sellers and third-party service providers (such as those offering finance, insurance, extended warranties, and related services), solely for the purpose of facilitating your inquiry and any potential transaction. Your sensitive personal data will be handled in accordance with our Privacy Policy and applicable data protection laws.

    You understand that once your personal data is shared with a Dealer Partner, Buyer, Seller or third-party service provider, the handling and processing of such data by them shall be governed by their respective privacy policies. The Company is not responsible for any use or misuse of your data by such third parties.

    By verifying your mobile number or using any Services, you also consent to receive transactional messages and promotional communications, updates, and offers from The Site via SMS, email, WhatsApp, or other electronic means. If you wish to stop receiving promotional communications, you may request removal from our mailing list by writing to us at contactus@motozite.com

    Buyer

    You may choose to browse The Site or proceed by verifying your mobile number through a one-time password (OTP) to access specific features. The Site provides details of available vehicles for sale from our Dealer Partners. Once you find something available that interests you and opt to be contacted, you will be prompted to verify your mobile number via OTP if you haven’t already. After successful verification, and based on your interest and category of vehicle selected, We will connect with you and/or connect you to the Dealer Partner or Seller which may be an entity or individual. Thereafter all subsequent processes, including the entire process of test drive, payment, transfer of registration certificate (ownership transfer) and sales of any other services related to buying a vehicle (for instance, finance, insurance, extended warranty, RSA and so on), shall be between Dealer Partner or Seller and you, the User. The Company acts solely as a facilitator and expressly disclaims any liability or responsibility for the interactions, communications, negotiations, or transactions between users and Dealer Partners or any third-party service provider.

    Seller

    Once you visit The Site, you may select the “Sell Car” option and provide basic details such as your name, phone number, and a few details of the vehicle, such as brand, model, registration year and email ID. Based on this initial input, we will connect with you and/or may connect you to an interested Dealer Partner or Buyer which may be an entity or individual. Thereafter the entire process of test drive, vehicle inspection, payment, transfer of registration certificate (ownership transfer) and any other transaction related formalities related to selling a car shall be between you, the User and the Buyer. The Site acts solely as a facilitator and disclaims any liability or responsibility for the interactions, communications, negotiations, or transactions between users and Dealer Partners, Buyers, or any third-party service provider.

    We strongly encourage users to conduct thorough due diligence before entering into any transaction. This includes, but is not limited to, personally inspecting the actual condition of the vehicle, verifying all relevant documents such as the registration certificate, insurance, Pollution Under Control (PUC) certificate, service history, and any existing legal claims or loan encumbrances. In the case of pre-owned vehicles, users are further encouraged to consider obtaining an independent third-party expert inspection to assess the vehicle’s condition

    The test drive of the chosen vehicle will be arranged and provided directly by the Dealer Partners or Sellers. In the event of any damages, loss, or incident arising during the test drive, you, the User, along with the Dealer Partner or Seller, shall be solely responsible. The Company expressly disclaims any liability for such events, as well as for the legality, roadworthiness, or condition of any vehicle listed or transacted through The Site.

    You agree that the Company shall not be liable or responsible for any damages, losses, disputes, discrepancies, withdrawal from contract, or breach of contract by any Dealer Partner or individual or entity Buyers and Sellers. You further agree to hold the Company blameless in such instances.

    The Site will publish information shared with us by Dealer Partners or Sellers, relating to a vehicle’s specifications, features, photos and videos and other information relevant to new or pre-owned vehicles like, availability of extended warranty, finance, insurance, and so on. We might even provide information based on our own research. We try to ensure that the information published is verified to best of our knowledge, but we do not guarantee that the information on The Site is up-to-date, accurate or complete, nor do we guarantee that vehicles can be accessed without disturbance at any time. We take best efforts in compiling the content of The Site and try to ensure that the information posted is up to date, however, there is possibility that a vehicle might remain posted for some time even after it has been sold. We do not guarantee the quality, safety or legality of the vehicles posted on The Site.

    Financial Transactions

    The Site does not process, hold, or facilitate direct payments for the purchase or sale of vehicles between users and Dealer Partners or Buyers and Sellers. All financial transactions, including payments for vehicles, down payments, loan disbursals, and any related charges, occur directly between Buyers, Sellers, and/or the Dealer Partner or third parties or their financial institutions. Users are solely responsible for verifying the legitimacy of payment requests and ensuring secure payment methods. The Company shall not be liable for any losses, damages, or disputes arising from financial transactions between Buyers, Sellers and Dealer Partners or any third parties.

    Posts

    Anything posted, uploaded, shared, stored, or otherwise provided to us to share on The Site or through any third-party website or social networking sites of the Company or a page owned or managed by the Company, is referred to as a “Post” in these Terms.

    Limited License
    to Us

    You hereby grant the Company a non-exclusive, royalty-free, worldwide, perpetual, and irrevocable license to translate, modify, reproduce, and otherwise act with respect to your Posts to enable us to provide, improve, and notify you about new features within The Site or social media pages operated by the Company. You understand and agree that we may need to make changes to your Posts to confirm and adapt those Posts to the technical requirements of networks, devices, services, or media, and this license includes the rights to do so. For example, we may need to modify your Post to make sure it is viewable on phones, tablets and computers. By submitting any Post, you represent and warrant that you own or have obtained all necessary rights, licenses, consents, and permissions to submit such content and to grant the license above. You further agree that your Post does not infringe, misappropriate, or violate any third party’s intellectual property rights, privacy rights, or other legal rights.

    If you would like us to share your Post with other users on The Site or social media pages operated by the Company or any other medium owned and operated by the Company, then you grant us the license as mentioned in the paragraph above, as well as a license to display, perform, and distribute your Post.

    Also, you grant all other users of The Site a license to access the Post, and to use and exercise all rights in it, as permitted by the functionality of The Site. We reserve the right to remove any content from The Site at any time, for any reason (including, but not limited to, if someone alleges you contributed that content in violation of these Terms), at our sole discretion, and without notice.

    Term of License: You agree that the licenses you grant are royalty-free, perpetual, irrevocable, and worldwide. This is a license only. Your ownership in Posts is not affected.

    Intellectual Property
    and Reporting
    Infringement

    We respect others’ intellectual property rights, and we reserve the right to delete or disable content alleged to be infringing, and to terminate the access of repeat alleged infringers. You promise to abide by copyright notices, trademark rules, information, and other restrictions you may receive from us or that are posted on The Site.

    If you believe that any content hosted on The Site infringes your copyright or other intellectual property rights, you may submit a written notice to the Grievance Officer (details provided below) including the following information:

    1. A physical or electronic signature of the person authorized to act on behalf of the owner of the right that is allegedly infringed;
    2. A description of the copyrighted work or other intellectual property that you claim has been infringed;
    3. A description of where the material you claim is infringing is located on The Site;
    4. Your address, telephone number, and email address;
    5. A statement by you that you have a good faith belief that the disputed use is not authorized by the intellectual property owner, its agent, or the law;
    6. A statement by you, made under penalty of perjury, that the above information is accurate and that you are the intellectual property owner or are authorized to act on the owner's behalf.

    Grievance Redressal:

    Reports can be submitted to:

    • Grievance Officer: Abhinav Verma
    • Email: contactus@motozite.com
    • Address: HD-455, WeWork DLF Two Horizon Centre, 4th/5th Floor, DLF Phase 5, Sector-43, Golf Course Road, Gurugram, Haryana, India, 122002

    You understand that we own www.motozite.com. These Terms do not grant you any right, title, or interest in Purple Millet Private Limited, Motozite, or www.motozite.com, or in our trademarks, logos, and other intellectual property, confidential information, or proprietary rights.

    Acceptable Use
    Policy

    You are responsible for all your activity in connection with The Site. Due to the global nature of the internet, through the use of our network, you hereby agree to comply with all local rules relating to online conduct and that which is considered acceptable Content. Make sure that you use The Site in a manner that complies with the law. If your use of The Site is prohibited by applicable laws, then you aren’t authorized to use The Site. We cannot and won’t be responsible for you using The Site in a way that breaks the law.

    You also agree that you will not contribute any Post or otherwise use www.motozite.com in a manner that:

    • Violates any applicable law, regulation, or third-party right (including intellectual property rights or rights of privacy);
    • Is deceptive, fraudulent, false, misleading, or defamatory;
    • Contains viruses, malware, or any other malicious code that may harm or disrupt The Site or its users;
    • Constitutes unsolicited promotions, advertisements, or spam (including chain letters, junk mail, or pyramid schemes);
    • Harasses, abuses, threatens, or incites violence against any individual or group;
    • Involves impersonation of any person or entity, or misrepresentation of your affiliation with any person or entity;
    • Attempts to gain unauthorized access to any portion of The Site, other user access, or computer systems or networks connected to The Site; or
    • Interferes with or disrupts the integrity or performance of The Site or its underlying technology and services.

    Other Users and
    Third-Parties

    Posts posted to The Site are the sole responsibility of the person or organization from whom such content originated. You access all such content at your own risk. We aren’t liable for any errors or omissions in any post and you hereby release us from any damages or loss you might suffer in connection with a Post.

    Other Users on
    this Site:

    Your interactions with organizations and individuals found on or through The Site, and any other terms, conditions, warranties or representations associated with such dealings, are solely between you and such organizations and individuals. You agree that the Company shall not be responsible or liable for any loss or damage of any sort incurred as the result of any such dealings. We cannot guarantee the identity of any users with access to The Site and are not responsible for which users gain access to our Services

    Third-Party
    Content:

    The Site may contain links or connections to third party websites or services that are not owned or controlled by us. The Site has no control over, and assumes no responsibility for, the content, accuracy, privacy policies, or practices of or opinions expressed in any third-party websites. Some of these links may be affiliate or sponsored links, meaning the Company may earn a commission if you click through and make a purchase or transaction. You release and hold us harmless from any and all liability arising from your use of any third-party website or service. The Company expressly disclaims any liability for third-party content, products, services, or transactions.

    In the event that you have a dispute with one or more other users of The Site or with a third party, you release us, our officers, employees, agents, and successors from claims, demands, and damages of every kind or nature, known or unknown, suspected or unsuspected, disclosed or undisclosed, arising out of or in any way related to such disputes and/or the Company.

    Indemnity

    All users herein agree to insure and hold Purple Millet Private Limited (the “Company”), its Directors, subsidiaries, affiliates, agents, employees, officers, partners, and/or licensors blameless or not liable for any claim or demand, which may include, but is not limited to, reasonable attorney fees made by any third party which may arise from:

    • Any content a user of our site may submit, post, modify, transmit, or otherwise make available through our Services;
    • The use of the Services or your connection with these Services;
    • Your violation of these Terms of Use;
    • Your violation of any applicable law or regulation, including without limitation data protection laws, consumer laws, or export control laws;
    • Your infringement or misappropriation of any intellectual property or proprietary right of a third party; or
    • Any third-party access or use of the Services through your access that results in a breach of these Terms or any applicable laws.

    Terminating Your
    Access

    Failure to follow any of these Terms shall constitute a breach of these Terms, which may result in immediate termination of your access. The Company has the sole right to decide whether you are in violation of any of the restrictions set forth in these Terms.

    The Company is free to terminate (or suspend access to) your use of the Site, or revoke your verified session, for any reason at our discretion. We will try to provide advance notice to you prior to restricting your access, but we may not do so if we determine it would be impractical, illegal, not in the interest of someone’s safety or security, or otherwise harmful to the rights or property of the Company.

    Upon revocation of access, the Company may retain certain personal data and transactional records in accordance with applicable law and its Privacy Policy. You acknowledge that the Company is not obligated to provide any refund for fees paid, if any, in the event of access suspension or restriction, unless required by law or expressly agreed in writing.

    You understand and agree that it may not be possible to completely delete your content from the Site, records or backups, and that your Posts may remain viewable elsewhere to the extent that they were copied or stored by other users. Please refer to our Privacy Policy to understand how we treat information you provide to us after you have stopped using the Site.

    You agree that some of the obligations in these Terms will be in force even after termination of your verified session or access. All of the following terms will survive termination: any obligation you have to pay us or indemnify us, any limitations on our liability, any terms regarding ownership or intellectual property rights, terms regarding disputes between us, and any other terms that, by their nature, should survive termination of these Terms.

    If you have mistakenly deleted your session data or wish to restore access linked to your mobile number, contact us immediately at contactus@motozite.com . We will try to help, but we can’t promise that we can recover or restore anything.

    Privacy on
    Motozite

    Privacy on Motozite. For more information, visit our Privacy Policy here: privacy-policy. The Site uses cookies and similar tracking technologies to enhance user experience. For more information, please refer to our Cookie Policy here: cookie-policy.

    User data and various other personal information are strictly protected by The Site’s Privacy Policy. As a User, you herein consent to the collection and use of the information provided, including the transfer of information within India and/or other countries for storage, processing or use by the Company and/or our subsidiaries and affiliates.

    For users who have verified access via OTP, all submitted mobile numbers and related information are also subject to the same standards of privacy, protection, and lawful processing.

    Proprietary Rights

    You do hereby acknowledge and agree that the Company’s Services and any essential software that may be used in connection with our Services contains proprietary and confidential material that is protected by applicable intellectual property rights and other laws. Furthermore, you herein acknowledge and agree that any Content which may be contained in any advertisements or information presented by and through our Services or by advertisers is protected by copyrights, trademarks, patents or other proprietary rights and laws. Therefore, except for that which is expressly permitted by applicable law or as authorized by the Company or such applicable licensor, you agree not to alter, modify, lease, rent, loan, sell, distribute, transmit, broadcast, publicly perform and/or created any plagiaristic works which are based on Services (e.g., content or software), in whole or part.

    The Company herein has granted you personal, non-transferable and non-exclusive rights and/or license to make use of The Site, as long as you do not, and shall not, allow any third party to duplicate, alter, modify, create or plagiarize work from, reverse engineer, reverse assemble or otherwise make an attempt to locate or discern any source code, sell, assign, sublicense, grant a security interest in and/or otherwise transfer any such right in The Site. Furthermore, you do herein agree not to alter or change The Site in any manner, nature or form, and as such, not to use any modified versions of The Site, including and without limitation, for the purpose of obtaining unauthorized access to our Services. Lastly, you also agree not to access or attempt to access our Services through any means other than through the interface which is provided by The Site for use in accessing our Services.

    You herein acknowledge, understand and agree that all of the Company trademarks, copyright, trade name, service marks, and other Company logos and any brand features, and/or product and service names are intellectual property are and shall remain the property of the Company. You herein agree not to display and/or use in any manner the Company logo or marks without obtaining the Company’s prior written consent.

    Changes to the
    Terms

    We are constantly trying to improve our Services, so these Terms may need to change along with The Site. We reserve the right to change the Terms at any time. Your continued use of the Services provided, after such posting of any updates, changes, and/or modifications shall constitute your acceptance of such updates, changes and/or modifications, and as such, frequent review of this Agreement and any and all applicable terms and policies should be made by you to ensure you are aware of all terms and policies currently in effect.

    If you don’t agree with the new Terms, you are free to reject them; unfortunately, that means you will no longer be able to use The Site. If you use The Site in any way after a change to the Terms is effective, that means you agree to all of the changes.

    Except for changes by us as described here, no other amendment or modification of these Terms will be effective unless in writing and signed by both you and us.

    No Warranties

    The Services are provided to you on an “AS IS” basis. This means we provide it to you without any express or implied warranties of any kind. That includes any implied warranties of merchantability, fitness for a particular purpose, non-infringement, or any warranty that the use of The Site will be uninterrupted or error-free.

    To the maximum extent permitted by applicable law, the Company shall not be liable for any indirect, incidental, special, consequential, or exemplary damages, including but not limited to loss of data, profits, goodwill, or other intangible losses, resulting from your use of or inability to use The Site.

    The Company shall not be liable for any failure or delay in performance due to force majeure events beyond its reasonable control.

    In any event, the Company’s total cumulative liability for any claims arising out of or related to the Services shall not exceed INR 10,000. This single cap applies collectively to all claims, and not separately to different types of damages or issues.

    Any information or material downloaded or otherwise obtained by way of Services shall be accessed at your sole discretion and sole risk, and as such you shall be solely responsible for and hereby waive any and all claims and causes of action with respect to any damage to your computer and/or internet access, downloading and/or displaying, or for any loss of data that could result from the download of any such information or material.

    Products or Services purchased or offered through The Site, are provided without any warranty of any kind from Purple Millet Private Limited.

    Limitation of
    Liability

    To the fullest extent allowed by applicable law, under no circumstances and under no legal theory shall the Company, its licensors, or its suppliers be liable to you or to any other person for:

    1.Any indirect, special, incidental, or consequential damages of any kind, or

    2. Any amount, in the aggregate, in excess of the greater of INR 10,000/- (INR ten thousand only) or

    In case of a failed or incomplete service that may result in damage to user asset, Liabilities of the company is going to be limited to a maximum of INR 10,000/- (INR ten thousand only) only.

    Assignment

    You may not assign, delegate or transfer these Terms or your rights or obligations hereunder, or your Site access, in any way (by operation of law or otherwise) without our prior written consent. We may transfer, assign, or delegate these Terms and our rights and obligations without consent.

    Governing Law and
    Time Limit
    for Claims

    These Terms are governed by and will be construed under applicable laws of India, without regard to the conflicts of law provisions thereof. Any legal claim or cause of action arising out of or related to these Terms or your use of The Site must be filed within six (6) months after such claim or cause of action arose; otherwise, it shall be permanently barred.

    Dispute Resolution
    and Arbitration

    Any dispute arising from or relating to the subject matter of these Terms shall be resolved through following methods:

    1. An escalation that will be addressed by the Company representative

    2. Executive escalation that will be addressed by a senior executive of the Company;

    3. An optional mediation process may be initiated, facilitated by a mutually agreed neutral mediator, to resolve the dispute amicably;

    4. Consumer court at customer’s discretion within jurisdiction of Gurugram, Haryana

    Before initiating arbitration or litigation, the disputing party shall issue a written notice to the other party describing the nature of the dispute and the relief sought (“Pre-Arbitration Notice”), and both parties shall make reasonable efforts to resolve the dispute within thirty (30) days from receipt of such notice.

    Any dispute that remains unresolved through the above mechanism shall be finally settled by arbitration in Gurugram, Haryana, India, in accordance with the Arbitration and Conciliation Act, 1996. For all purposes of these Terms, you consent to exclusive jurisdiction of the courts in Gurugram, Haryana, India.

    No Third-Party
    Beneficiaries

    As a User, you agree there are no third-party beneficiaries intended under these Terms.

    No Joint Venture

    You hereby acknowledge and agree that you are not an employee, agent, or joint venture of the Company, and you do not have any authority of any kind to bind us in any respect whatsoever.

    Waiver

    The failure of either you or us to exercise, in any way, any right herein shall not be deemed a waiver of any further rights hereunder.

    Severability

    If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated, to the minimum extent necessary, so that these Terms shall otherwise remain in full force and effect and enforceable. The Parties agree to negotiate in good faith to replace such invalid or unenforceable provision with a valid and enforceable provision that most closely reflects the original intent and purpose of the affected provision.

    Entire Agreement

    You agree that these Terms are the complete and exclusive statement of the mutual understanding between you and us, and that it supersedes and cancels all previous written and oral agreements, communications and other understandings relating to the subject matter of these Terms.

    Violations

    Please report any and all violations of these Terms of Use to The Site as follows:

    Grievance Officer: Abhinav Verma
    Email: contactus@motozite.com
    Address: HD-455, WeWork DLF Two Horizon Centre, 4th/5th Floor, DLF Phase 5, Sector-43, Golf Course Road, Gurugram, Haryana, India, 122002

    Force Majeure

    The Company shall not be held responsible for any failure or delay in performance of its obligations due to causes beyond its reasonable control, including but not limited to acts of God, natural disasters, war, civil unrest, government action, pandemics, or failures of suppliers, service providers, or telecommunication systems.

    Modification of Terms

    The Company reserves the right to modify these Terms of Use at any time. Significant changes will be communicated to users via email or through prominent notices on The Site. Continued use of The Site constitutes acceptance of the revised terms.

    User Verification and KYC Compliance

    Users may be required to undergo identity verification (KYC) procedures, which may involve the submission of government-issued identification and address proof. Failure to comply may result in restricted access to Services or termination of your access.

    Disclaimer on Vehicle Information and Visuals

    The Site acts only as an intermediary and publishes vehicle details as received from Dealer Partners. The Site does not independently verify the authenticity or accuracy of this information and shall not be liable for any errors or misrepresentations. Users should personally inspect the vehicle and validate all related documents before making a transaction.